Delivery & Returns
Can I return an item to Merlins?
Merlins of Wakefield aim to guarantee your satisfaction in all cases but please be fully aware of the following returns policy before making a purchase:
When you purchase a magic product you are buying a secret as well as a prop in many cases. Merlins of Wakefield will only exchange items that are FAULTY and not for any other reason (Faulty items should be reported to Merlins of Wakefield not later than 7 days after you have received your item). In the case of faulty items, upon receipt of the item, Merlins of Wakefield will issue a straight swap for another unit of the same product that will be checked by our staff before dispatch. Merlins of Wakefield will only exchange faulty DVD’s for a working copy of the same title; titles cannot be exchange for alternatives. Books cannot be returned if the shrink-wrap has been opened and will only be exchanged in cases of damage in transit for an undamaged duplicate title.
In the case that a customer should wish to make a return, or does not accept delivery of an order then please email our shop at: merlins@btconnect.com or call us on: +44 (0) 1924 339933 to be advised by a member of the team. We will only accept returns once agreed through correspondence with the customer and Merlins of Wakefield reserves the right to refuse an exchange if they deem that a product is damaged through extensive use as opposed to a manufacturing defect. In extreme cases where a duplicate exchange may not be possible, then a store credit will be offered. This is agreed through liaisons between Merlins of Wakefield and the customer.
If you try to return or refuse delivery of an item that is not FAULTY then Merlins of Wakefield do not deem this appropriate grounds for exchange and reserve the right to refuse the return and will simply return the item to you if no correspondence or agreement has been made prior to Merlins of Wakefield taking receipt of the return. *If however Merlins of Wakefield do agree to accepting the item back a restocking fee of 15% and cost of postage will be deducted. If you require advice or have any queries about any of our items before you make a purchase, then please call our store on +44 (0) 1924 339933 so that we can advise you as much as possible to ensure you make the right purchase for you – remember, we are here to help you.
Shipping Rates & Terms - Please read carefully
We dispatch orders as soon as we can, usually within 48 hours of ordering.. We do not dispatch orders over the weekend or during public holidays.
A lot of our orders are dispatched the same day we receive the order otherwise we will dispatch orders within 1- 3 business days of receiving your order. For items that are not in stock or which are pre-ordering we will dispatch these items as soon as we have the item in stock.
All United Kingdom orders are shipped using Royal Mail signed for second class and usually take two or three working days to arrive after being dispatched.
All overseas orders are shipped Tracked and Signed and a Tracking number is available upon request. Some overseas countries will charge tax and duty which is out of our control. Any overseas orders that have not been received after 14 days of despatch should be notified to us so we can investigate.
* In the event of loss of a parcel, Merlins of Wakefield will ask the Royal Mail to put a trace on the item but this can take up to three weeks to complete. Once the Royal Mail have agreed that the parcel is lost, we can claim from them and issue a full refund to the customer. We can not issue a refund until the Royal Mail has agreed the parcel is lost.